I want to cancel a wrongly placed order


If you have not paid for your order yet, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which are used to quote certain cart contents and save the invoice for later references.

We ignore all orders unless the matching payments are received. So if you haven't paid, don't worry, we are not processing your order.

You have no obligation to follow through and pay for an order just because you checked out your shopping cart online. If you want to do test orders to save certain invoices for later , you are welcome to do this.

You may not be able to "reactivate" the order which is made more than one week earlier by sending a payment because the prices of the items may have changed , as well as the shipping rates and currency exchange rate. You may need to repeat the order with a new cart.


If you want to cancel the order which have been paid, please contact us as soon as possible.

If you are uncertain about some items of your order and you wish to change it, please contact us and put the order on hold while you decide. This will stop the packaging process so you still time to make changes.

If the package has already been on the way to delivery, we cannot cancel or change the order.

If you want to cancel an order because you are ADDING further products, but not canceling the previous items, simply contact us and we will process it, usually for no extra fees.

If the order is in an early processing stage, you may be able to change and cancel it. You can ask for a refund or keep your payment as a credit.

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