How can I check order status?

How can I check order status?

1.  Why is there no match for my email address and/or password?

You may have entered your email address incorrectly.

Please make sure that the email address you provided is in conformity with the one you used to apply for an account.

The password you entered may be incorrect.

The password you created contains a minimum of 6 characters. Please check that you have the correct password and try again.

If you have forgotten your password, you can click here to reset it.

If you placed your order as a guest and have never registered an account with Elegantpark.com, please check the confirmation email for your order and use it along with the order number provided to check your Order Status via “Guest Customers” on the login page.

2.  Why is there no match for my order number and email address?

Please first check the confirmation email you received after you placed your order to verify the account information, and try again.

If you are sure that you have the correct order number and email address but still cannot view your order status, please contact customer service for further instruction.

3.  Why can’t I see my other orders?

I have an account:

You may have placed some orders as a guest. These orders will not appear in My Account when you are logged in. To view these orders, please check the email confirmation you received after you placed your order and use the information to check your Order Status via “Guest Customers” on the login page.

You may have used your order number and email address to view your order status; this method of checking order status only displays one order at a time.

I don’t have an account

You have placed your order as a guest. Checking your order status using your email address and order number only displays one order at a time. To view your other orders, you will have to use the order number and email address associated with each individual order via “Guest Customers” on the login page.

I don’t know if I have an account

You can still check order status. Please check the email confirmation you received after you placed your order and use this information to check the Order Status via “Guest Customers” on the login page.

Help Center